Day-wise SLA Report - Pmt

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Day-wise SLA Report

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Previous Month

December 2025 A.K.H. Almelo

Next Month

Total Documents

458

All documents in period

Within SLA

349

? 24 hours

Exceeded SLA

109

> 24 hours

Compliance

76.20%

Overall rate

Avg Processing Time

22.74 hrs

Average turnaround

Showing 1 to 17 of 17 days

Date	Document Count	Min SLA (hrs)	Max SLA (hrs)	Average SLA (hrs)	Within SLA Count	Exceeded SLA Count	SLA Compliance
Dec 01, 2025 (Mon)	160	3.72	39.84	22.41	126	34	78.75%
Dec 03, 2025 (Wed)	47	18.65	41.45	39.59	1	46	2.13%
Dec 04, 2025 (Thu)	15	1.56	28.71	25.82	3	12	20.00%
Dec 05, 2025 (Fri)	8	6.44	21.09	19.19	8	0	100.00%
Dec 08, 2025 (Mon)	6	1.89	25.28	8.73	5	1	83.33%
Dec 09, 2025 (Tue)	8	19.85	36.62	28.04	4	4	50.00%
Dec 10, 2025 (Wed)	87	5.61	21.89	19.52	87	0	100.00%
Dec 12, 2025 (Fri)	18	11.28	42.50	20.06	17	1	94.44%
Dec 15, 2025 (Mon)	5	1.79	21.88	9.58	5	0	100.00%
Dec 16, 2025 (Tue)	12	19.87	22.44	21.61	12	0	100.00%
Dec 17, 2025 (Wed)	36	17.14	27.51	20.11	32	4	88.89%
Dec 18, 2025 (Thu)	14	3.27	26.55	18.58	12	2	85.71%
Dec 19, 2025 (Fri)	11	3.98	42.40	15.88	8	3	72.73%
Dec 22, 2025 (Mon)	17	16.64	41.47	20.11	16	1	94.12%
Dec 23, 2025 (Tue)	2	21.32	21.74	21.53	2	0	100.00%
Dec 27, 2025 (Sat)	4	18.65	19.77	19.42	4	0	100.00%
Dec 29, 2025 (Mon)	8	18.78	27.30	20.59	7	1	87.50%