Day-wise SLA Report

Previous Month

January 2026 BitWise B.V.

Next Month
Total Documents

31

All documents in period
Within SLA

24

? 24 hours
Exceeded SLA

7

> 24 hours
Compliance

77.42%

Overall rate
Avg Processing Time

13.28 hrs

Average turnaround
Showing 1 to 14 of 14 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Jan 05, 2026 (Mon) 4 0.36 11.28 5.05 4 0 100.00%
Jan 06, 2026 (Tue) 1 35.96 35.96 35.96 0 1 0.00%
Jan 08, 2026 (Thu) 1 21.71 21.71 21.71 1 0 100.00%
Jan 12, 2026 (Mon) 3 0.20 7.79 3.80 3 0 100.00%
Jan 13, 2026 (Tue) 1 26.02 26.02 26.02 0 1 0.00%
Jan 14, 2026 (Wed) 1 2.89 2.89 2.89 1 0 100.00%
Jan 15, 2026 (Thu) 3 16.22 18.68 17.36 3 0 100.00%
Jan 16, 2026 (Fri) 4 0.44 40.78 18.78 3 1 75.00%
Jan 19, 2026 (Mon) 2 0.28 13.14 6.72 2 0 100.00%
Jan 20, 2026 (Tue) 2 2.31 2.32 2.32 2 0 100.00%
Jan 22, 2026 (Thu) 1 21.74 21.74 21.74 1 0 100.00%
Jan 23, 2026 (Fri) 1 2.64 2.64 2.64 1 0 100.00%
Jan 29, 2026 (Thu) 3 2.50 25.88 17.62 1 2 33.33%
Jan 30, 2026 (Fri) 4 6.91 26.16 17.73 2 2 50.00%