Day-wise SLA Report

Previous Month

January 2026 CTCS

Next Month
Total Documents

244

All documents in period
Within SLA

140

? 24 hours
Exceeded SLA

104

> 24 hours
Compliance

57.38%

Overall rate
Avg Processing Time

24.08 hrs

Average turnaround
Showing 1 to 28 of 28 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Jan 01, 2026 (Thu) 1 4.16 4.16 4.16 1 0 100.00%
Jan 02, 2026 (Fri) 6 1.13 48.47 27.95 2 4 33.33%
Jan 03, 2026 (Sat) 6 5.80 42.95 28.39 1 5 16.67%
Jan 04, 2026 (Sun) 1 2.83 2.83 2.83 1 0 100.00%
Jan 05, 2026 (Mon) 12 0.17 37.37 13.13 9 3 75.00%
Jan 06, 2026 (Tue) 10 0.34 35.66 13.40 7 3 70.00%
Jan 07, 2026 (Wed) 10 14.14 44.19 37.35 1 9 10.00%
Jan 08, 2026 (Thu) 17 21.33 38.02 28.84 1 16 5.88%
Jan 09, 2026 (Fri) 14 23.15 44.28 37.29 2 12 14.29%
Jan 10, 2026 (Sat) 1 28.23 28.23 28.23 0 1 0.00%
Jan 11, 2026 (Sun) 2 10.06 17.61 13.84 2 0 100.00%
Jan 12, 2026 (Mon) 21 4.13 24.16 18.01 20 1 95.24%
Jan 13, 2026 (Tue) 19 3.24 38.06 28.57 3 16 15.79%
Jan 14, 2026 (Wed) 13 20.81 36.85 25.28 9 4 69.23%
Jan 15, 2026 (Thu) 6 11.67 22.80 18.98 6 0 100.00%
Jan 16, 2026 (Fri) 21 17.76 57.89 29.97 14 7 66.67%
Jan 17, 2026 (Sat) 1 44.04 44.04 44.04 0 1 0.00%
Jan 18, 2026 (Sun) 1 16.85 16.85 16.85 1 0 100.00%
Jan 19, 2026 (Mon) 11 2.87 20.71 8.68 11 0 100.00%
Jan 20, 2026 (Tue) 5 2.23 21.34 6.39 5 0 100.00%
Jan 21, 2026 (Wed) 7 4.36 23.46 9.82 7 0 100.00%
Jan 22, 2026 (Thu) 16 22.48 35.65 24.81 9 7 56.25%
Jan 23, 2026 (Fri) 1 68.36 68.36 68.36 0 1 0.00%
Jan 26, 2026 (Mon) 10 8.64 25.76 15.98 9 1 90.00%
Jan 27, 2026 (Tue) 4 11.84 33.11 24.76 2 2 50.00%
Jan 28, 2026 (Wed) 9 20.00 22.16 21.41 9 0 100.00%
Jan 29, 2026 (Thu) 5 12.81 31.85 21.81 4 1 80.00%
Jan 30, 2026 (Fri) 14 16.34 51.34 37.28 4 10 28.57%