Day-wise SLA Report

Previous Month

December 2025 CTCS

Next Month
Total Documents

303

All documents in period
Within SLA

199

? 24 hours
Exceeded SLA

104

> 24 hours
Compliance

65.68%

Overall rate
Avg Processing Time

22.56 hrs

Average turnaround
Showing 1 to 25 of 25 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Dec 01, 2025 (Mon) 17 0.15 33.34 13.71 16 1 94.12%
Dec 02, 2025 (Tue) 13 0.84 41.76 29.62 3 10 23.08%
Dec 03, 2025 (Wed) 9 28.22 99.98 44.60 0 9 0.00%
Dec 04, 2025 (Thu) 35 2.19 39.58 28.16 1 34 2.86%
Dec 05, 2025 (Fri) 4 12.44 45.31 30.11 2 2 50.00%
Dec 08, 2025 (Mon) 6 16.63 25.30 19.50 5 1 83.33%
Dec 09, 2025 (Tue) 11 13.90 37.68 23.15 9 2 81.82%
Dec 10, 2025 (Wed) 8 17.72 27.15 23.33 3 5 37.50%
Dec 11, 2025 (Thu) 17 16.84 25.55 22.57 11 6 64.71%
Dec 12, 2025 (Fri) 20 12.49 60.33 23.84 15 5 75.00%
Dec 14, 2025 (Sun) 1 7.57 7.57 7.57 1 0 100.00%
Dec 15, 2025 (Mon) 5 3.98 17.10 9.79 5 0 100.00%
Dec 16, 2025 (Tue) 20 8.22 25.68 22.03 16 4 80.00%
Dec 17, 2025 (Wed) 24 13.69 34.93 19.70 21 3 87.50%
Dec 18, 2025 (Thu) 11 1.96 23.95 13.26 11 0 100.00%
Dec 19, 2025 (Fri) 27 5.28 42.69 31.44 8 19 29.63%
Dec 22, 2025 (Mon) 4 3.25 20.88 14.39 4 0 100.00%
Dec 23, 2025 (Tue) 28 1.43 22.35 17.47 28 0 100.00%
Dec 24, 2025 (Wed) 7 8.88 20.07 16.10 7 0 100.00%
Dec 25, 2025 (Thu) 3 1.78 66.38 23.59 2 1 66.67%
Dec 26, 2025 (Fri) 4 2.48 34.88 23.48 2 2 50.00%
Dec 27, 2025 (Sat) 1 10.54 10.54 10.54 1 0 100.00%
Dec 29, 2025 (Mon) 9 19.06 20.97 20.15 9 0 100.00%
Dec 30, 2025 (Tue) 18 10.84 18.93 16.90 18 0 100.00%
Dec 31, 2025 (Wed) 1 5.00 5.00 5.00 1 0 100.00%