Day-wise SLA Report

Previous Month

February 2026 CTCS

Next Month
Total Documents

200

All documents in period
Within SLA

158

? 24 hours
Exceeded SLA

42

> 24 hours
Compliance

79.00%

Overall rate
Avg Processing Time

21.83 hrs

Average turnaround
Showing 1 to 22 of 22 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Feb 01, 2026 (Sun) 2 44.82 49.63 47.23 0 2 0.00%
Feb 02, 2026 (Mon) 2 1.50 31.84 16.67 1 1 50.00%
Feb 03, 2026 (Tue) 4 21.32 33.93 27.31 2 2 50.00%
Feb 04, 2026 (Wed) 7 20.11 28.10 23.35 4 3 57.14%
Feb 05, 2026 (Thu) 19 16.31 25.53 21.10 13 6 68.42%
Feb 06, 2026 (Fri) 12 19.75 64.22 35.18 4 8 33.33%
Feb 09, 2026 (Mon) 10 0.09 22.60 16.30 10 0 100.00%
Feb 10, 2026 (Tue) 2 19.27 19.89 19.58 2 0 100.00%
Feb 11, 2026 (Wed) 12 15.54 26.25 20.66 11 1 91.67%
Feb 12, 2026 (Thu) 14 15.28 23.35 19.99 14 0 100.00%
Feb 13, 2026 (Fri) 7 2.54 35.39 18.58 6 1 85.71%
Feb 16, 2026 (Mon) 3 2.66 2.77 2.71 3 0 100.00%
Feb 17, 2026 (Tue) 6 8.42 22.74 20.14 6 0 100.00%
Feb 18, 2026 (Wed) 10 10.77 21.84 19.65 10 0 100.00%
Feb 19, 2026 (Thu) 16 17.20 22.72 19.87 16 0 100.00%
Feb 20, 2026 (Fri) 29 5.19 50.36 31.66 15 14 51.72%
Feb 21, 2026 (Sat) 1 40.62 40.62 40.62 0 1 0.00%
Feb 23, 2026 (Mon) 4 6.02 19.30 13.75 4 0 100.00%
Feb 24, 2026 (Tue) 2 19.11 23.36 21.23 2 0 100.00%
Feb 25, 2026 (Wed) 11 16.20 20.55 18.08 11 0 100.00%
Feb 26, 2026 (Thu) 15 1.13 18.67 12.68 15 0 100.00%
Feb 27, 2026 (Fri) 12 0.79 35.20 16.16 9 3 75.00%