Day-wise SLA Report

Previous Month

March 2026 CTCS

Next Month
Total Documents

205

All documents in period
Within SLA

168

? 24 hours
Exceeded SLA

37

> 24 hours
Compliance

81.95%

Overall rate
Avg Processing Time

17.88 hrs

Average turnaround
Showing 1 to 29 of 29 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Feb 28, 2026 (Sat) 1 1.61 1.61 1.61 1 0 100.00%
Mar 01, 2026 (Sun) 3 0.55 20.04 9.22 3 0 100.00%
Mar 02, 2026 (Mon) 5 4.63 22.39 11.40 5 0 100.00%
Mar 03, 2026 (Tue) 5 21.19 29.13 23.53 4 1 80.00%
Mar 04, 2026 (Wed) 12 8.13 22.42 18.24 12 0 100.00%
Mar 05, 2026 (Thu) 8 19.15 24.80 20.54 7 1 87.50%
Mar 06, 2026 (Fri) 14 0.72 41.40 14.73 12 2 85.71%
Mar 07, 2026 (Sat) 2 9.49 36.66 23.08 1 1 50.00%
Mar 09, 2026 (Mon) 15 6.51 26.64 16.94 14 1 93.33%
Mar 10, 2026 (Tue) 10 20.80 40.95 31.04 4 6 40.00%
Mar 11, 2026 (Wed) 7 8.38 30.99 25.13 1 6 14.29%
Mar 12, 2026 (Thu) 8 21.14 26.06 24.07 4 4 50.00%
Mar 13, 2026 (Fri) 9 14.39 21.66 17.31 9 0 100.00%
Mar 15, 2026 (Sun) 1 18.47 18.47 18.47 1 0 100.00%
Mar 16, 2026 (Mon) 3 12.40 22.00 18.30 3 0 100.00%
Mar 17, 2026 (Tue) 5 14.57 16.03 15.15 5 0 100.00%
Mar 18, 2026 (Wed) 3 10.74 17.46 13.10 3 0 100.00%
Mar 19, 2026 (Thu) 13 2.26 20.96 17.62 13 0 100.00%
Mar 20, 2026 (Fri) 6 8.38 40.54 27.86 2 4 33.33%
Mar 22, 2026 (Sun) 3 0.08 23.09 8.04 3 0 100.00%
Mar 23, 2026 (Mon) 6 9.99 17.01 14.36 6 0 100.00%
Mar 24, 2026 (Tue) 9 2.11 18.16 8.45 9 0 100.00%
Mar 25, 2026 (Wed) 11 0.71 19.66 8.80 11 0 100.00%
Mar 26, 2026 (Thu) 16 1.52 22.80 16.47 16 0 100.00%
Mar 27, 2026 (Fri) 14 5.43 42.91 22.96 9 5 64.29%
Mar 28, 2026 (Sat) 1 20.42 20.42 20.42 1 0 100.00%
Mar 29, 2026 (Sun) 4 0.59 25.90 12.40 3 1 75.00%
Mar 30, 2026 (Mon) 4 5.90 22.60 11.14 4 0 100.00%
Mar 31, 2026 (Tue) 7 21.72 25.42 24.35 2 5 28.57%