Day-wise SLA Report
Total Documents
112
All documents in periodWithin SLA
60
? 24 hoursExceeded SLA
52
> 24 hoursCompliance
53.57%
Overall rateAvg Processing Time
23.18 hrs
Average turnaround
Showing 1 to 14 of 14 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Dec 01, 2025 (Mon) | 3 | 16.11 | 37.72 | 30.51 | 1 | 2 | 33.33% |
| Dec 03, 2025 (Wed) | 2 | 42.96 | 43.58 | 43.27 | 0 | 2 | 0.00% |
| Dec 04, 2025 (Thu) | 1 | 32.13 | 32.13 | 32.13 | 0 | 1 | 0.00% |
| Dec 05, 2025 (Fri) | 5 | 20.05 | 59.26 | 40.46 | 2 | 3 | 40.00% |
| Dec 08, 2025 (Mon) | 20 | 16.01 | 40.21 | 30.48 | 4 | 16 | 20.00% |
| Dec 13, 2025 (Sat) | 3 | 24.74 | 39.23 | 29.57 | 0 | 3 | 0.00% |
| Dec 17, 2025 (Wed) | 1 | 17.61 | 17.61 | 17.61 | 1 | 0 | 100.00% |
| Dec 18, 2025 (Thu) | 2 | 25.20 | 25.21 | 25.20 | 0 | 2 | 0.00% |
| Dec 19, 2025 (Fri) | 12 | 21.95 | 22.02 | 21.99 | 12 | 0 | 100.00% |
| Dec 25, 2025 (Thu) | 1 | 0.94 | 0.94 | 0.94 | 1 | 0 | 100.00% |
| Dec 26, 2025 (Fri) | 1 | 42.09 | 42.09 | 42.09 | 0 | 1 | 0.00% |
| Dec 28, 2025 (Sun) | 2 | 1.97 | 4.04 | 3.01 | 2 | 0 | 100.00% |
| Dec 29, 2025 (Mon) | 27 | 13.86 | 35.89 | 19.79 | 23 | 4 | 85.19% |
| Dec 31, 2025 (Wed) | 32 | 1.07 | 25.02 | 17.81 | 14 | 18 | 43.75% |