Day-wise SLA Report
Total Documents
18
All documents in periodWithin SLA
13
? 24 hoursExceeded SLA
5
> 24 hoursCompliance
72.22%
Overall rateAvg Processing Time
18.21 hrs
Average turnaround
Showing 1 to 12 of 12 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Dec 01, 2025 (Mon) | 4 | 5.33 | 35.78 | 19.79 | 2 | 2 | 50.00% |
| Dec 02, 2025 (Tue) | 1 | 26.27 | 26.27 | 26.27 | 0 | 1 | 0.00% |
| Dec 03, 2025 (Wed) | 1 | 15.63 | 15.63 | 15.63 | 1 | 0 | 100.00% |
| Dec 04, 2025 (Thu) | 2 | 27.43 | 27.79 | 27.61 | 0 | 2 | 0.00% |
| Dec 05, 2025 (Fri) | 1 | 15.70 | 15.70 | 15.70 | 1 | 0 | 100.00% |
| Dec 08, 2025 (Mon) | 1 | 12.39 | 12.39 | 12.39 | 1 | 0 | 100.00% |
| Dec 16, 2025 (Tue) | 1 | 21.80 | 21.80 | 21.80 | 1 | 0 | 100.00% |
| Dec 17, 2025 (Wed) | 1 | 18.16 | 18.16 | 18.16 | 1 | 0 | 100.00% |
| Dec 22, 2025 (Mon) | 1 | 5.59 | 5.59 | 5.59 | 1 | 0 | 100.00% |
| Dec 23, 2025 (Tue) | 3 | 6.01 | 20.59 | 15.20 | 3 | 0 | 100.00% |
| Dec 24, 2025 (Wed) | 1 | 18.70 | 18.70 | 18.70 | 1 | 0 | 100.00% |
| Dec 31, 2025 (Wed) | 1 | 13.53 | 13.53 | 13.53 | 1 | 0 | 100.00% |