Day-wise SLA Report
Total Documents
80
All documents in periodWithin SLA
67
? 24 hoursExceeded SLA
13
> 24 hoursCompliance
83.75%
Overall rateAvg Processing Time
13.83 hrs
Average turnaround
Showing 1 to 19 of 19 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Jan 01, 2026 (Thu) | 1 | 0.64 | 0.64 | 0.64 | 1 | 0 | 100.00% |
| Jan 02, 2026 (Fri) | 8 | 0.62 | 11.68 | 3.34 | 8 | 0 | 100.00% |
| Jan 05, 2026 (Mon) | 2 | 3.19 | 21.09 | 12.14 | 2 | 0 | 100.00% |
| Jan 06, 2026 (Tue) | 1 | 15.58 | 15.58 | 15.58 | 1 | 0 | 100.00% |
| Jan 07, 2026 (Wed) | 1 | 9.43 | 9.43 | 9.43 | 1 | 0 | 100.00% |
| Jan 08, 2026 (Thu) | 15 | 0.55 | 42.64 | 25.52 | 9 | 6 | 60.00% |
| Jan 09, 2026 (Fri) | 6 | 10.12 | 24.76 | 19.64 | 5 | 1 | 83.33% |
| Jan 12, 2026 (Mon) | 2 | 7.78 | 19.63 | 13.71 | 2 | 0 | 100.00% |
| Jan 13, 2026 (Tue) | 6 | 0.18 | 21.99 | 8.92 | 6 | 0 | 100.00% |
| Jan 14, 2026 (Wed) | 2 | 3.28 | 3.73 | 3.51 | 2 | 0 | 100.00% |
| Jan 15, 2026 (Thu) | 1 | 0.10 | 0.10 | 0.10 | 1 | 0 | 100.00% |
| Jan 16, 2026 (Fri) | 4 | 16.40 | 58.52 | 33.26 | 2 | 2 | 50.00% |
| Jan 19, 2026 (Mon) | 4 | 0.35 | 6.91 | 3.32 | 4 | 0 | 100.00% |
| Jan 21, 2026 (Wed) | 1 | 3.19 | 3.19 | 3.19 | 1 | 0 | 100.00% |
| Jan 22, 2026 (Thu) | 6 | 1.20 | 25.36 | 13.03 | 4 | 2 | 66.67% |
| Jan 23, 2026 (Fri) | 5 | 3.19 | 25.68 | 10.83 | 4 | 1 | 80.00% |
| Jan 26, 2026 (Mon) | 2 | 4.10 | 13.04 | 8.57 | 2 | 0 | 100.00% |
| Jan 29, 2026 (Thu) | 1 | 24.15 | 24.15 | 24.15 | 0 | 1 | 0.00% |
| Jan 30, 2026 (Fri) | 12 | 3.85 | 15.00 | 9.84 | 12 | 0 | 100.00% |