Day-wise SLA Report
Total Documents
72
All documents in periodWithin SLA
35
? 24 hoursExceeded SLA
37
> 24 hoursCompliance
48.61%
Overall rateAvg Processing Time
22.15 hrs
Average turnaround
Showing 1 to 12 of 12 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Dec 02, 2025 (Tue) | 2 | 22.87 | 23.40 | 23.13 | 2 | 0 | 100.00% |
| Dec 04, 2025 (Thu) | 17 | 24.90 | 32.93 | 26.77 | 0 | 17 | 0.00% |
| Dec 05, 2025 (Fri) | 7 | 19.76 | 46.79 | 25.19 | 5 | 2 | 71.43% |
| Dec 08, 2025 (Mon) | 2 | 5.09 | 5.27 | 5.18 | 2 | 0 | 100.00% |
| Dec 09, 2025 (Tue) | 2 | 9.45 | 35.55 | 22.50 | 1 | 1 | 50.00% |
| Dec 11, 2025 (Thu) | 14 | 0.57 | 26.00 | 15.48 | 8 | 6 | 57.14% |
| Dec 12, 2025 (Fri) | 8 | 0.35 | 44.25 | 20.83 | 5 | 3 | 62.50% |
| Dec 16, 2025 (Tue) | 1 | 0.45 | 0.45 | 0.45 | 1 | 0 | 100.00% |
| Dec 18, 2025 (Thu) | 2 | 20.57 | 24.70 | 22.64 | 1 | 1 | 50.00% |
| Dec 19, 2025 (Fri) | 12 | 3.04 | 61.83 | 31.78 | 5 | 7 | 41.67% |
| Dec 22, 2025 (Mon) | 1 | 17.44 | 17.44 | 17.44 | 1 | 0 | 100.00% |
| Dec 23, 2025 (Tue) | 4 | 3.54 | 17.40 | 8.44 | 4 | 0 | 100.00% |