Day-wise SLA Report
Total Documents
57
All documents in periodWithin SLA
46
? 24 hoursExceeded SLA
11
> 24 hoursCompliance
80.70%
Overall rateAvg Processing Time
15.07 hrs
Average turnaround
Showing 1 to 14 of 14 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Mar 04, 2026 (Wed) | 2 | 16.61 | 19.98 | 18.30 | 2 | 0 | 100.00% |
| Mar 05, 2026 (Thu) | 1 | 20.40 | 20.40 | 20.40 | 1 | 0 | 100.00% |
| Mar 10, 2026 (Tue) | 13 | 0.93 | 29.75 | 19.87 | 10 | 3 | 76.92% |
| Mar 11, 2026 (Wed) | 6 | 0.04 | 25.07 | 10.21 | 5 | 1 | 83.33% |
| Mar 12, 2026 (Thu) | 7 | 0.09 | 25.16 | 17.75 | 5 | 2 | 71.43% |
| Mar 14, 2026 (Sat) | 2 | 40.10 | 42.94 | 41.52 | 0 | 2 | 0.00% |
| Mar 16, 2026 (Mon) | 13 | 3.56 | 17.87 | 7.10 | 13 | 0 | 100.00% |
| Mar 17, 2026 (Tue) | 1 | 5.32 | 5.32 | 5.32 | 1 | 0 | 100.00% |
| Mar 19, 2026 (Thu) | 1 | 17.79 | 17.79 | 17.79 | 1 | 0 | 100.00% |
| Mar 20, 2026 (Fri) | 2 | 0.33 | 42.36 | 21.34 | 1 | 1 | 50.00% |
| Mar 25, 2026 (Wed) | 1 | 23.32 | 23.32 | 23.32 | 1 | 0 | 100.00% |
| Mar 26, 2026 (Thu) | 5 | 1.06 | 4.88 | 3.04 | 5 | 0 | 100.00% |
| Mar 27, 2026 (Fri) | 1 | 4.75 | 4.75 | 4.75 | 1 | 0 | 100.00% |
| Mar 31, 2026 (Tue) | 2 | 31.41 | 42.18 | 36.79 | 0 | 2 | 0.00% |