Day-wise SLA Report
Total Documents
136
All documents in periodWithin SLA
101
? 24 hoursExceeded SLA
35
> 24 hoursCompliance
74.26%
Overall rateAvg Processing Time
19.35 hrs
Average turnaround
Showing 1 to 19 of 19 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Dec 01, 2025 (Mon) | 5 | 2.27 | 12.97 | 5.85 | 5 | 0 | 100.00% |
| Dec 02, 2025 (Tue) | 5 | 0.94 | 25.75 | 20.42 | 1 | 4 | 20.00% |
| Dec 03, 2025 (Wed) | 3 | 20.99 | 30.48 | 26.34 | 1 | 2 | 33.33% |
| Dec 04, 2025 (Thu) | 14 | 1.45 | 37.41 | 21.58 | 8 | 6 | 57.14% |
| Dec 05, 2025 (Fri) | 13 | 3.58 | 18.41 | 14.84 | 13 | 0 | 100.00% |
| Dec 08, 2025 (Mon) | 3 | 3.99 | 13.65 | 7.23 | 3 | 0 | 100.00% |
| Dec 09, 2025 (Tue) | 1 | 19.67 | 19.67 | 19.67 | 1 | 0 | 100.00% |
| Dec 10, 2025 (Wed) | 1 | 21.83 | 21.83 | 21.83 | 1 | 0 | 100.00% |
| Dec 11, 2025 (Thu) | 32 | 13.54 | 29.63 | 24.82 | 14 | 18 | 43.75% |
| Dec 12, 2025 (Fri) | 7 | 18.51 | 20.20 | 19.46 | 7 | 0 | 100.00% |
| Dec 15, 2025 (Mon) | 4 | 3.68 | 4.52 | 4.08 | 4 | 0 | 100.00% |
| Dec 16, 2025 (Tue) | 1 | 21.25 | 21.25 | 21.25 | 1 | 0 | 100.00% |
| Dec 17, 2025 (Wed) | 4 | 21.02 | 28.76 | 25.60 | 1 | 3 | 25.00% |
| Dec 18, 2025 (Thu) | 4 | 12.68 | 26.03 | 20.39 | 3 | 1 | 75.00% |
| Dec 19, 2025 (Fri) | 6 | 6.10 | 23.98 | 20.48 | 6 | 0 | 100.00% |
| Dec 22, 2025 (Mon) | 7 | 3.02 | 23.50 | 14.84 | 7 | 0 | 100.00% |
| Dec 23, 2025 (Tue) | 23 | 1.23 | 25.42 | 18.59 | 22 | 1 | 95.65% |
| Dec 24, 2025 (Wed) | 1 | 18.17 | 18.17 | 18.17 | 1 | 0 | 100.00% |
| Dec 30, 2025 (Tue) | 2 | 18.90 | 19.08 | 18.99 | 2 | 0 | 100.00% |