Day-wise SLA Report

Previous Month

January 2026 Livia Services B.V.

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Total Documents

245

All documents in period
Within SLA

108

? 24 hours
Exceeded SLA

137

> 24 hours
Compliance

44.08%

Overall rate
Avg Processing Time

27.49 hrs

Average turnaround
Showing 1 to 18 of 18 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Jan 02, 2026 (Fri) 9 1.35 2.06 1.80 9 0 100.00%
Jan 05, 2026 (Mon) 2 9.02 9.02 9.02 2 0 100.00%
Jan 06, 2026 (Tue) 13 22.29 52.84 27.72 7 6 53.85%
Jan 07, 2026 (Wed) 6 28.69 42.46 35.22 0 6 0.00%
Jan 08, 2026 (Thu) 4 24.83 37.79 28.34 0 4 0.00%
Jan 12, 2026 (Mon) 1 21.96 21.96 21.96 1 0 100.00%
Jan 13, 2026 (Tue) 2 20.86 23.89 22.37 2 0 100.00%
Jan 15, 2026 (Thu) 6 18.55 41.97 26.09 3 3 50.00%
Jan 16, 2026 (Fri) 3 20.53 64.70 41.29 1 2 33.33%
Jan 19, 2026 (Mon) 6 5.21 11.77 6.32 6 0 100.00%
Jan 20, 2026 (Tue) 8 18.85 19.36 19.04 8 0 100.00%
Jan 21, 2026 (Wed) 71 17.62 48.09 33.30 13 58 18.31%
Jan 22, 2026 (Thu) 29 23.10 46.97 26.48 2 27 6.90%
Jan 26, 2026 (Mon) 3 8.88 35.39 21.23 2 1 66.67%
Jan 27, 2026 (Tue) 18 20.53 63.53 39.28 4 14 22.22%
Jan 28, 2026 (Wed) 4 23.72 25.68 24.71 2 2 50.00%
Jan 29, 2026 (Thu) 53 13.05 28.81 21.92 45 8 84.91%
Jan 30, 2026 (Fri) 7 13.03 51.94 45.07 1 6 14.29%