Day-wise SLA Report

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January 2026 Message To The Moon B.V.

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Total Documents

653

All documents in period
Within SLA

511

? 24 hours
Exceeded SLA

142

> 24 hours
Compliance

78.25%

Overall rate
Avg Processing Time

16.95 hrs

Average turnaround
Showing 1 to 28 of 28 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Dec 31, 2025 (Wed) 13 4.05 7.59 5.73 13 0 100.00%
Jan 01, 2026 (Thu) 18 0.54 5.73 2.48 18 0 100.00%
Jan 02, 2026 (Fri) 102 0.85 38.24 5.95 89 13 87.25%
Jan 03, 2026 (Sat) 1 23.05 23.05 23.05 1 0 100.00%
Jan 05, 2026 (Mon) 22 3.84 35.32 17.61 17 5 77.27%
Jan 06, 2026 (Tue) 11 16.43 40.03 30.60 3 8 27.27%
Jan 07, 2026 (Wed) 33 1.70 43.58 25.40 13 20 39.39%
Jan 08, 2026 (Thu) 13 25.17 38.78 28.96 0 13 0.00%
Jan 09, 2026 (Fri) 49 17.78 45.21 30.90 23 26 46.94%
Jan 10, 2026 (Sat) 4 20.48 32.94 29.75 1 3 25.00%
Jan 11, 2026 (Sun) 4 12.27 19.37 15.79 4 0 100.00%
Jan 12, 2026 (Mon) 3 20.11 23.44 21.23 3 0 100.00%
Jan 13, 2026 (Tue) 13 8.24 37.19 22.48 8 5 61.54%
Jan 14, 2026 (Wed) 45 17.70 32.65 22.16 41 4 91.11%
Jan 15, 2026 (Thu) 84 11.35 35.40 13.45 83 1 98.81%
Jan 16, 2026 (Fri) 17 1.70 63.43 29.76 10 7 58.82%
Jan 18, 2026 (Sun) 1 9.07 9.07 9.07 1 0 100.00%
Jan 19, 2026 (Mon) 66 2.22 19.28 6.82 66 0 100.00%
Jan 20, 2026 (Tue) 3 17.13 18.79 17.71 3 0 100.00%
Jan 21, 2026 (Wed) 72 12.19 41.16 15.37 68 4 94.44%
Jan 22, 2026 (Thu) 22 8.31 38.38 24.75 12 10 54.55%
Jan 23, 2026 (Fri) 5 38.65 68.08 52.82 0 5 0.00%
Jan 26, 2026 (Mon) 7 9.83 19.75 15.68 7 0 100.00%
Jan 27, 2026 (Tue) 8 0.50 22.40 18.43 8 0 100.00%
Jan 28, 2026 (Wed) 4 21.40 22.06 21.57 4 0 100.00%
Jan 29, 2026 (Thu) 14 14.14 26.45 20.59 11 3 78.57%
Jan 30, 2026 (Fri) 9 10.47 47.89 34.07 2 7 22.22%
Jan 31, 2026 (Sat) 10 15.76 37.48 33.20 2 8 20.00%