Day-wise SLA Report

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December 2025 Message To The Moon B.V.

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Total Documents

553

All documents in period
Within SLA

499

? 24 hours
Exceeded SLA

54

> 24 hours
Compliance

90.24%

Overall rate
Avg Processing Time

14.53 hrs

Average turnaround
Showing 1 to 28 of 28 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Nov 30, 2025 (Sun) 6 9.64 9.83 9.68 6 0 100.00%
Dec 01, 2025 (Mon) 17 0.65 7.17 3.94 17 0 100.00%
Dec 02, 2025 (Tue) 12 9.99 41.76 16.62 9 3 75.00%
Dec 03, 2025 (Wed) 9 16.78 42.71 34.04 2 7 22.22%
Dec 04, 2025 (Thu) 7 11.65 33.92 27.53 1 6 14.29%
Dec 05, 2025 (Fri) 78 10.15 47.54 15.51 71 7 91.03%
Dec 06, 2025 (Sat) 3 3.79 43.88 28.82 1 2 33.33%
Dec 08, 2025 (Mon) 5 7.22 19.02 10.41 5 0 100.00%
Dec 09, 2025 (Tue) 26 16.99 71.13 22.42 20 6 76.92%
Dec 10, 2025 (Wed) 3 21.87 22.73 22.16 3 0 100.00%
Dec 11, 2025 (Thu) 19 4.10 25.92 20.52 18 1 94.74%
Dec 12, 2025 (Fri) 32 11.39 46.30 27.01 19 13 59.38%
Dec 14, 2025 (Sun) 1 11.16 11.16 11.16 1 0 100.00%
Dec 15, 2025 (Mon) 2 3.76 9.48 6.62 2 0 100.00%
Dec 16, 2025 (Tue) 33 18.26 23.76 23.12 33 0 100.00%
Dec 17, 2025 (Wed) 16 12.76 19.36 17.28 16 0 100.00%
Dec 18, 2025 (Thu) 2 9.54 18.55 14.04 2 0 100.00%
Dec 19, 2025 (Fri) 70 1.30 38.94 10.35 67 3 95.71%
Dec 22, 2025 (Mon) 10 8.90 22.24 17.63 10 0 100.00%
Dec 23, 2025 (Tue) 31 0.89 47.53 23.13 25 6 80.65%
Dec 24, 2025 (Wed) 69 3.17 19.39 5.63 69 0 100.00%
Dec 25, 2025 (Thu) 2 0.90 3.74 2.32 2 0 100.00%
Dec 26, 2025 (Fri) 7 0.28 8.88 2.25 7 0 100.00%
Dec 27, 2025 (Sat) 1 23.58 23.58 23.58 1 0 100.00%
Dec 28, 2025 (Sun) 3 4.05 12.08 8.17 3 0 100.00%
Dec 29, 2025 (Mon) 80 0.50 20.42 9.06 80 0 100.00%
Dec 30, 2025 (Tue) 4 4.81 12.60 10.64 4 0 100.00%
Dec 31, 2025 (Wed) 5 2.70 11.20 5.24 5 0 100.00%