Day-wise SLA Report

Previous Month

January 2026 Nicole Schrijvers

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Total Documents

539

All documents in period
Within SLA

330

? 24 hours
Exceeded SLA

209

> 24 hours
Compliance

61.22%

Overall rate
Avg Processing Time

24.31 hrs

Average turnaround
Showing 1 to 28 of 28 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Jan 01, 2026 (Thu) 4 1.76 5.44 3.16 4 0 100.00%
Jan 02, 2026 (Fri) 91 0.53 45.24 13.09 74 17 81.32%
Jan 03, 2026 (Sat) 32 11.84 41.78 21.83 23 9 71.88%
Jan 04, 2026 (Sun) 5 5.85 17.10 9.95 5 0 100.00%
Jan 05, 2026 (Mon) 27 1.28 38.08 23.79 15 12 55.56%
Jan 06, 2026 (Tue) 15 21.59 39.10 31.03 1 14 6.67%
Jan 07, 2026 (Wed) 19 24.02 42.65 33.73 0 19 0.00%
Jan 08, 2026 (Thu) 23 22.97 39.92 29.67 1 22 4.35%
Jan 09, 2026 (Fri) 17 25.36 44.63 39.33 0 17 0.00%
Jan 10, 2026 (Sat) 6 20.03 44.96 26.88 4 2 66.67%
Jan 11, 2026 (Sun) 1 21.32 21.32 21.32 1 0 100.00%
Jan 12, 2026 (Mon) 9 19.65 24.18 22.27 8 1 88.89%
Jan 13, 2026 (Tue) 58 6.74 40.37 23.92 46 12 79.31%
Jan 14, 2026 (Wed) 32 19.94 33.59 23.98 22 10 68.75%
Jan 15, 2026 (Thu) 27 20.89 34.77 23.24 23 4 85.19%
Jan 16, 2026 (Fri) 8 21.29 64.05 45.48 1 7 12.50%
Jan 17, 2026 (Sat) 1 46.45 46.45 46.45 0 1 0.00%
Jan 19, 2026 (Mon) 13 3.49 22.14 13.56 13 0 100.00%
Jan 20, 2026 (Tue) 8 14.79 19.23 17.17 8 0 100.00%
Jan 21, 2026 (Wed) 17 5.30 35.27 24.91 9 8 52.94%
Jan 22, 2026 (Thu) 60 2.57 38.60 27.02 36 24 60.00%
Jan 23, 2026 (Fri) 15 25.13 68.41 49.28 0 15 0.00%
Jan 26, 2026 (Mon) 4 21.02 23.25 22.38 4 0 100.00%
Jan 27, 2026 (Tue) 8 7.95 23.15 19.87 8 0 100.00%
Jan 28, 2026 (Wed) 4 17.81 23.38 20.84 4 0 100.00%
Jan 29, 2026 (Thu) 11 21.16 25.09 22.40 10 1 90.91%
Jan 30, 2026 (Fri) 14 16.39 51.93 26.78 10 4 71.43%
Jan 31, 2026 (Sat) 10 41.78 47.52 42.44 0 10 0.00%