Day-wise SLA Report

Previous Month

February 2026 Nicole Schrijvers

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Total Documents

316

All documents in period
Within SLA

241

? 24 hours
Exceeded SLA

75

> 24 hours
Compliance

76.27%

Overall rate
Avg Processing Time

21.95 hrs

Average turnaround
Showing 1 to 25 of 25 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Feb 01, 2026 (Sun) 5 15.56 20.94 17.91 5 0 100.00%
Feb 02, 2026 (Mon) 16 0.26 25.02 20.52 13 3 81.25%
Feb 03, 2026 (Tue) 7 20.62 25.58 23.42 4 3 57.14%
Feb 04, 2026 (Wed) 9 15.36 26.66 22.68 6 3 66.67%
Feb 05, 2026 (Thu) 25 4.47 33.03 19.64 22 3 88.00%
Feb 06, 2026 (Fri) 19 14.07 44.14 28.86 10 9 52.63%
Feb 09, 2026 (Mon) 20 4.60 24.47 19.51 18 2 90.00%
Feb 10, 2026 (Tue) 18 4.27 25.24 17.98 11 7 61.11%
Feb 11, 2026 (Wed) 12 17.50 26.00 24.17 5 7 41.67%
Feb 12, 2026 (Thu) 20 3.56 23.06 18.79 20 0 100.00%
Feb 13, 2026 (Fri) 8 12.33 61.09 27.53 5 3 62.50%
Feb 14, 2026 (Sat) 14 12.28 45.04 38.23 1 13 7.14%
Feb 16, 2026 (Mon) 6 2.83 23.41 16.86 6 0 100.00%
Feb 17, 2026 (Tue) 4 17.74 34.98 26.52 2 2 50.00%
Feb 18, 2026 (Wed) 13 19.82 23.85 21.88 13 0 100.00%
Feb 19, 2026 (Thu) 26 17.45 25.43 20.72 24 2 92.31%
Feb 20, 2026 (Fri) 15 6.09 55.14 28.04 10 5 66.67%
Feb 21, 2026 (Sat) 4 38.48 43.49 41.06 0 4 0.00%
Feb 22, 2026 (Sun) 3 8.46 9.21 8.81 3 0 100.00%
Feb 23, 2026 (Mon) 4 8.54 21.00 15.67 4 0 100.00%
Feb 24, 2026 (Tue) 2 19.80 20.92 20.36 2 0 100.00%
Feb 25, 2026 (Wed) 6 17.79 23.16 20.22 6 0 100.00%
Feb 26, 2026 (Thu) 10 2.98 18.84 10.08 10 0 100.00%
Feb 27, 2026 (Fri) 11 4.48 41.44 15.81 10 1 90.91%
Feb 28, 2026 (Sat) 39 14.07 39.84 21.40 31 8 79.49%