Day-wise SLA Report - Pmt

Leave Management

My Leaves Apply for Leave Leave Calendar

Task Management

My Tasks My Kanban Tasks by Me View Tasks Create Task Time Logs

Product Backlog

View Backlog Backlog Kanban My Watchlist Add Item Discussions Milestones

Planning

On floor - statuswise Releases Status Transition

View Estimates Detailed Planning

Brainstorm Planning Resource Calendar Capacity Planning Burndown Chart

Issues

View Issues Issue Overview Report Issue My Issues

SLA

SLA Dashboard Volume Analysis Filetype-wise Analysis Clientwise Report Monthly SLA Density Day Hourly Info All Data Raw Data Upload Data Data Diagnostics

Tech Support

View Tickets Create Ticket New Tickets My Tickets Open Tickets Urgent Tickets

Reports

Project Status Report Weekly Status Report

Consumption Report Time Logs Report Resource Availability Release Calendar Release Report Status and Consumption

Tools

Translation Generator Share One Time Text

Settings

Users UI Roles Teams Clients Manage Holidays Checklist Templates Mail Subscriptions

Test Case Management

View Test Cases Create Test Case Bulk Create Active Test Cases My Test Cases Critical Test Cases Execution Dashboard

Requirement Management

View Requirements Create Requirement Bulk Create Draft Requirements Under Review Approved Requirements My Requirements Critical Requirements Traceability Matrix

Day-wise SLA Report

Back to Clientwise Report

Previous Month

December 2025 RSM

Next Month

Total Documents

23

All documents in period

Within SLA

19

? 24 hours

Exceeded SLA

4

> 24 hours

Compliance

82.61%

Overall rate

Avg Processing Time

15.91 hrs

Average turnaround

Showing 1 to 10 of 10 days

Date	Document Count	Min SLA (hrs)	Max SLA (hrs)	Average SLA (hrs)	Within SLA Count	Exceeded SLA Count	SLA Compliance
Dec 01, 2025 (Mon)	3	4.96	17.70	10.13	3	0	100.00%
Dec 02, 2025 (Tue)	2	25.07	40.87	32.97	0	2	0.00%
Dec 03, 2025 (Wed)	1	33.54	33.54	33.54	0	1	0.00%
Dec 08, 2025 (Mon)	1	24.43	24.43	24.43	0	1	0.00%
Dec 12, 2025 (Fri)	1	0.24	0.24	0.24	1	0	100.00%
Dec 14, 2025 (Sun)	1	7.36	7.36	7.36	1	0	100.00%
Dec 15, 2025 (Mon)	2	0.80	15.64	8.22	2	0	100.00%
Dec 19, 2025 (Fri)	3	22.08	22.10	22.09	3	0	100.00%
Dec 22, 2025 (Mon)	1	13.77	13.77	13.77	1	0	100.00%
Dec 23, 2025 (Tue)	8	13.06	13.70	13.44	8	0	100.00%