Day-wise SLA Report

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February 2026 Samenwerkingsplatform We Take Care B.V.

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Total Documents

4,198

All documents in period
Within SLA

3,052

? 24 hours
Exceeded SLA

1,146

> 24 hours
Compliance

72.70%

Overall rate
Avg Processing Time

19.40 hrs

Average turnaround
Showing 1 to 29 of 29 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Jan 31, 2026 (Sat) 3 14.88 24.70 19.91 2 1 66.67%
Feb 01, 2026 (Sun) 107 0.05 48.35 13.94 95 12 88.79%
Feb 02, 2026 (Mon) 301 0.19 53.92 32.30 131 170 43.52%
Feb 03, 2026 (Tue) 278 -146.57 43.65 23.93 127 151 45.68%
Feb 04, 2026 (Wed) 129 0.15 48.77 20.98 94 35 72.87%
Feb 05, 2026 (Thu) 335 0.04 63.91 24.03 156 179 46.57%
Feb 06, 2026 (Fri) 142 0.16 67.93 19.28 104 38 73.24%
Feb 07, 2026 (Sat) 11 0.09 23.77 6.03 11 0 100.00%
Feb 08, 2026 (Sun) 21 2.04 18.41 8.54 21 0 100.00%
Feb 09, 2026 (Mon) 204 0.28 34.05 18.87 137 67 67.16%
Feb 10, 2026 (Tue) 259 0.39 79.89 21.86 165 94 63.71%
Feb 11, 2026 (Wed) 110 0.35 49.67 17.30 81 29 73.64%
Feb 12, 2026 (Thu) 341 0.00 27.12 13.76 321 20 94.13%
Feb 13, 2026 (Fri) 96 0.69 66.60 15.69 85 11 88.54%
Feb 14, 2026 (Sat) 19 19.74 47.01 36.26 4 15 21.05%
Feb 15, 2026 (Sun) 17 0.60 18.80 15.00 17 0 100.00%
Feb 16, 2026 (Mon) 151 0.10 53.41 25.02 95 56 62.91%
Feb 17, 2026 (Tue) 154 0.26 44.98 19.79 128 26 83.12%
Feb 18, 2026 (Wed) 109 0.01 37.71 18.09 105 4 96.33%
Feb 19, 2026 (Thu) 141 1.85 42.73 19.17 130 11 92.20%
Feb 20, 2026 (Fri) 140 0.18 54.77 18.84 101 39 72.14%
Feb 21, 2026 (Sat) 59 0.22 42.51 28.48 20 39 33.90%
Feb 22, 2026 (Sun) 19 0.93 19.42 11.63 19 0 100.00%
Feb 23, 2026 (Mon) 185 0.21 30.97 19.28 128 57 69.19%
Feb 24, 2026 (Tue) 156 0.00 33.05 18.58 145 11 92.95%
Feb 25, 2026 (Wed) 175 0.75 33.01 13.05 164 11 93.71%
Feb 26, 2026 (Thu) 234 0.14 28.23 12.43 177 57 75.64%
Feb 27, 2026 (Fri) 205 0.02 36.28 8.03 197 8 96.10%
Feb 28, 2026 (Sat) 97 0.14 38.17 19.50 92 5 94.85%