Day-wise SLA Report

Previous Month

January 2026 Simons Group B.V.

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Total Documents

151

All documents in period
Within SLA

104

? 24 hours
Exceeded SLA

47

> 24 hours
Compliance

68.87%

Overall rate
Avg Processing Time

22.61 hrs

Average turnaround
Showing 1 to 25 of 25 days
Date Document Count Min SLA (hrs) Max SLA (hrs) Average SLA (hrs) Within SLA Count Exceeded SLA Count SLA Compliance
Jan 01, 2026 (Thu) 2 0.99 2.47 1.73 2 0 100.00%
Jan 02, 2026 (Fri) 12 0.37 4.16 1.83 12 0 100.00%
Jan 03, 2026 (Sat) 1 19.25 19.25 19.25 1 0 100.00%
Jan 05, 2026 (Mon) 15 6.06 31.19 21.63 14 1 93.33%
Jan 06, 2026 (Tue) 8 21.04 40.17 30.47 1 7 12.50%
Jan 07, 2026 (Wed) 11 24.14 44.07 38.82 0 11 0.00%
Jan 08, 2026 (Thu) 8 24.83 29.06 27.19 0 8 0.00%
Jan 09, 2026 (Fri) 4 38.73 43.38 40.65 0 4 0.00%
Jan 10, 2026 (Sat) 9 19.89 41.77 23.89 8 1 88.89%
Jan 12, 2026 (Mon) 3 11.44 23.13 18.86 3 0 100.00%
Jan 13, 2026 (Tue) 2 29.25 37.18 33.21 0 2 0.00%
Jan 14, 2026 (Wed) 5 21.83 30.71 25.61 2 3 40.00%
Jan 15, 2026 (Thu) 7 19.18 23.10 21.45 7 0 100.00%
Jan 16, 2026 (Fri) 4 1.03 59.83 34.47 2 2 50.00%
Jan 17, 2026 (Sat) 1 36.19 36.19 36.19 0 1 0.00%
Jan 19, 2026 (Mon) 10 7.53 20.08 17.35 10 0 100.00%
Jan 20, 2026 (Tue) 5 6.03 22.98 12.98 5 0 100.00%
Jan 21, 2026 (Wed) 6 3.09 23.76 17.69 6 0 100.00%
Jan 22, 2026 (Thu) 10 22.48 36.22 25.29 8 2 80.00%
Jan 23, 2026 (Fri) 1 18.07 18.07 18.07 1 0 100.00%
Jan 26, 2026 (Mon) 6 8.65 22.37 16.82 6 0 100.00%
Jan 27, 2026 (Tue) 4 18.67 22.08 20.79 4 0 100.00%
Jan 28, 2026 (Wed) 7 11.79 25.30 18.76 6 1 85.71%
Jan 29, 2026 (Thu) 3 23.12 23.78 23.37 3 0 100.00%
Jan 30, 2026 (Fri) 7 11.04 50.94 28.89 3 4 42.86%