Day-wise SLA Report
Total Documents
81
All documents in periodWithin SLA
59
? 24 hoursExceeded SLA
22
> 24 hoursCompliance
72.84%
Overall rateAvg Processing Time
22.12 hrs
Average turnaround
Showing 1 to 11 of 11 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Jan 05, 2026 (Mon) | 2 | 20.10 | 20.14 | 20.12 | 2 | 0 | 100.00% |
| Jan 12, 2026 (Mon) | 18 | 16.14 | 25.35 | 19.69 | 17 | 1 | 94.44% |
| Jan 14, 2026 (Wed) | 17 | 20.79 | 40.87 | 23.09 | 14 | 3 | 82.35% |
| Jan 15, 2026 (Thu) | 3 | 23.99 | 24.07 | 24.02 | 1 | 2 | 33.33% |
| Jan 16, 2026 (Fri) | 3 | 5.70 | 18.97 | 10.23 | 3 | 0 | 100.00% |
| Jan 19, 2026 (Mon) | 5 | 4.18 | 19.12 | 7.18 | 5 | 0 | 100.00% |
| Jan 22, 2026 (Thu) | 16 | 23.41 | 39.12 | 28.51 | 2 | 14 | 12.50% |
| Jan 23, 2026 (Fri) | 1 | 68.74 | 68.74 | 68.74 | 0 | 1 | 0.00% |
| Jan 26, 2026 (Mon) | 4 | 16.75 | 20.70 | 19.49 | 4 | 0 | 100.00% |
| Jan 29, 2026 (Thu) | 5 | 15.39 | 23.65 | 19.02 | 5 | 0 | 100.00% |
| Jan 30, 2026 (Fri) | 7 | 18.27 | 52.02 | 23.96 | 6 | 1 | 85.71% |