Day-wise SLA Report
Total Documents
769
All documents in periodWithin SLA
486
? 24 hoursExceeded SLA
283
> 24 hoursCompliance
63.20%
Overall rateAvg Processing Time
22.71 hrs
Average turnaround
Showing 1 to 15 of 15 days
| Date | Document Count | Min SLA (hrs) | Max SLA (hrs) | Average SLA (hrs) | Within SLA Count | Exceeded SLA Count | SLA Compliance |
|---|---|---|---|---|---|---|---|
| Dec 02, 2025 (Tue) | 31 | 14.99 | 45.60 | 33.38 | 6 | 25 | 19.35% |
| Dec 03, 2025 (Wed) | 134 | 1.24 | 52.57 | 28.98 | 40 | 94 | 29.85% |
| Dec 04, 2025 (Thu) | 19 | 23.33 | 38.30 | 28.41 | 1 | 18 | 5.26% |
| Dec 05, 2025 (Fri) | 17 | 15.67 | 45.37 | 27.13 | 11 | 6 | 64.71% |
| Dec 08, 2025 (Mon) | 5 | 3.18 | 22.68 | 14.91 | 5 | 0 | 100.00% |
| Dec 09, 2025 (Tue) | 31 | 6.42 | 24.84 | 15.02 | 30 | 1 | 96.77% |
| Dec 10, 2025 (Wed) | 28 | 19.39 | 25.38 | 21.88 | 25 | 3 | 89.29% |
| Dec 11, 2025 (Thu) | 308 | 0.40 | 34.10 | 21.69 | 196 | 112 | 63.64% |
| Dec 12, 2025 (Fri) | 55 | 12.49 | 61.47 | 19.61 | 50 | 5 | 90.91% |
| Dec 16, 2025 (Tue) | 50 | 1.99 | 21.71 | 17.99 | 50 | 0 | 100.00% |
| Dec 17, 2025 (Wed) | 33 | 14.59 | 35.56 | 24.00 | 20 | 13 | 60.61% |
| Dec 18, 2025 (Thu) | 9 | 18.42 | 25.39 | 23.37 | 3 | 6 | 33.33% |
| Dec 19, 2025 (Fri) | 7 | 20.80 | 23.22 | 22.79 | 7 | 0 | 100.00% |
| Dec 23, 2025 (Tue) | 14 | 20.31 | 20.68 | 20.49 | 14 | 0 | 100.00% |
| Dec 31, 2025 (Wed) | 28 | 2.51 | 21.73 | 10.16 | 28 | 0 | 100.00% |