Monthly SLA Density - Pmt

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Monthly SLA Density

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November 2026

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Chart Guide: This chart combines two visualizations:

Bubbles (Left Y-axis): Show document closure patterns by processing time. Each bubble represents documents closed within a specific time frame on a particular day. Larger bubbles = more documents.
Blue Line (Right Y-axis): Shows the total volume of documents received each day. This helps identify correlation between volume and processing times.
Yellow Line: Marks the 24-hour SLA threshold.

SLA Density Distribution

Processing Time Ranges

? 1 hour Excellent
? 2 hours Excellent
? 4 hours Very Good
? 6 hours Good
? 8 hours Good
? 12 hours Acceptable
? 16 hours Acceptable

? 18 hours Acceptable
? 24 hours Within SLA
? 30 hours Near SLA
? 36 hours Exceeded
? 48 hours Exceeded
? 60 hours Critical